How to Choose The Right UX Metrics For Your Product

Estimated read time 6 min read

Do you want to pick the best user experience metrics for your product? Almost every action a user takes online creates a data point that can be measured and analyzed about the rest of your website or mobile app. The good news for developers and product designers is that several User Experience metrics can be used to figure out how well specific designs and features work. But collecting data doesn’t help much if your team doesn’t know what UX metrics indicate success.

This blog will explain the critical metrics many organizations track and how your business can choose the right UX metrics to measure success.

Picking The Right UX Metrics For Your Product

As soon as someone starts making a website or app, they begin to think about how happy the people who use it will be. The app’s designers and developers have to make sure that as many people as possible use it so that the organization that makes it can make money. Getting more and more people to use your app or website comes down to picking the right UX metrics for the product.

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For the website or app to be successful, the Product Design Process must follow some basic metrics. Simple metrics are easy to keep an eye on. But these metrics, like the number of page views and users, don’t tell us how well the app or website’s UX is doing. These metrics don’t tell how many people hooked on the app because it worked.

  • Quality of the UX (the HEART framework)
  • The product’s goal (the Goals-Signals-Metrics process)

With the help of the HEART Framework, you can figure out the UX metrics. Each letter in the name tells you something about the level of the metrics. This is the first step in making a new product.

Types of HEART Metrics

There are five HEART metrics on the Y-axis, and on the X-axis. These things:

• Happiness

This shows how the users feel about satisfaction, how easy it is to use, and a “net promoter score.”

• Engagement

This metric looks at how involved the user has been with the app over time. This is determined by how often the user goes back to the website or app to look at the content, how many uploads he does through the app, or how much he looks around the website or app.

• Adoption

The metrics tell us how many people downloaded the app or signed up for a website account in the last week or month. In this group, there may also be people who already use the app but have just started using a feature already there.

• Retention

This is similar to Adoption, but it shows which users have been using the app for a long time. The number of people who keep using an app is significant for any business, as it shows that the app has better features than others.

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• Task Success

This is the time it takes to finish a task, how well it works, and how likely it is to go wrong. This is true for the parts of the app or website that let you do things like search, filter, upload, etc.

Goals – Signal – Metrics Process

Not only do we need to name the HEART categories, but we also need to do something else. To find the right UX metrics for your product’s user experience (UX), you must go through the product design process and specify three more things. These things:

• Goals

To see how far you’ve come, you need a clear set of goals. Not everyone on the team has to have the same set of plans. So, each member of the group would go in a different direction. So, everyone needs to agree on what the goal should be. If possible, it should be some already-established metrics.

Are we trying to get new users or keep the ones we already have? What does the UX have to do with helping us? Let’s say we have an app where we want to keep people interested. The search and filter options can be a big help in doing this. Search will find what the user is looking for, but filters can help the user save even more time. When something takes less time, it works better, which leads to more users.

• Signals

Signals can be thought of as less important goals. For the organization to reach its goals, it needs to connect those goals to the signals. For example, a goal might only be achieved if all the lower-level signals come back as successes. To reach a goal, team members might have to choose candidate signals from a long list.

After they are done, they need to research and analyze them. Make sure that the signals and processes you choose for designing a product are sensitive to any changes you make to the design. If the signs you are already collecting are helpful, it would be easy to look at the data and link the signals to the right goals.

• Right UX Metrics

Now, the chosen signals need to be turned into metrics that can be tracked. Registration Rate could be used as a way to measure Adoption. Here, it’s essential to keep your list of metrics short. Don’t let it get so big that it makes it hard for you to make good UX decisions. As the number of users grows, so will the metrics. But it’s up to you to choose which metrics you’ll keep. The same as in a vast database. Normalize. Instead of guessing, use ratios, percentages, and averages.

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Using the right UX metrics is essential for improving design and products. If you don’t know if a change will help your product, you can A/B test it to find the best way to design it. The UX of a digital product is one of the essential parts of its success. Talk to an experienced app development partner if you want to learn more about how to choose the right UX metrics for your product.

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